Delivery & Returns

UK Delivery

We aim to dispatch your order within 1-2 working days. In general we try and dispatch all orders made before noon on the same working day, however this depends on all successful payment transaction (This can take up to 3 working days depending on the time of the transaction). There are two choices of delivery, either from Royal Mail 1st class recorded post or our courier UK Mail next working day delivery. For Northern Ireland, North of Scotland, Channel Islands, Repulic of Ireland and all other offshore destination, we will not be using UK Mail next working day delivery unless our customers are willing to pay more than stated on the checkout postage fee.

With regards to postage fees, our options are:

Royal Mail 1st Class recorded delivery - £2.50 to £5.00 depending on the weight and size of the order, with £5.00 being the maximum postage. This normally takes one working day, however Royal Mail terms and conditions state it can take upto 4 working days. If our customers have not received it by 15 working days, then we will assist in seeking compensation from Royal Mail.

UK Mail Next Working Day Delivery - £3.99 to £5.99 depending on the weight and size of the order, with £5.99 being the maximum postage.

For orders over value of £50 in any one purchase, we offer FREE delivery.

All our deliveries require a signature at delivery.

It is the responsibility of the Customer to insure that someone is available at the delivery address to sign for the parcel. When there is no one at the address the courier will leave a card to show that they have been and how to re-arrange a new delivery or collection. If re-delivery is not arranged in 5 working days, then it will be returned back to MaByLand.

MaByLand Ltd cannot be held responsible for items that have been left by the carrier. Stolen, lost or pilfered deliveries left in this manner will be entirely the responsibility of the customer. This request must be made at the time of ordering as the courier will not leave items without a signature unless indicated to do so in writing by MaByLand Ltd.

For UK Mail next working day delivery, the carrier will attempt to deliver items a maximum of twice. MaByLand Ltd will not be responsible for extra delivery charges that arise as a result of failed deliveries. Charges for extra delivery attempts or change of delivery address will be payable by the customer. There is a £10 charge to the customer for consignments that are returned to MaByLand Ltd due to a failed delivery.

Please also note that MaByLand cannot be hold responsible for any unexpected problems arises with the courier service as this is out of our control. However, we will inform you any updates at all times if there is any disruption on their services.

Delivery Schedule

We aim to dispatch your order on within 1-2 working days, and in general we try and dispatch all orders made before noon on the same working day, however this depends on no payment delays or any other issues upon order completion. In normal cases, we will let you know and aim to resolve and dispatch within 3 working days.

Where items are out of stock we will deliver your order when the order is complete. In any event you will be updated if lead times are to be exceeded. In all cases we endeavour to despatch your order within 28 days.

Collection from our London Wimbledon Office

For customer who lives in London near Wimbledon, then it may be an easier option for them to come by to our Wimbledon Office (5 Leopold Road, SW19 7BB) to pick up their orders. Simply fill in the comment box upon placing the order, specifying the date (working day only) and time you wish to collect and we will get back to you to confirm the agreed date and time! Upon collection, remember to bring along the order receipt.

International Delivery

For international deliveries, they are handled by Royal Mail.

We used International Signed For option, please click here for further details.

All our deliveries require a signature at delivery.

It is the responsibility of the Customer to insure that someone is available at the delivery address to sign for the parcel. When there is no one at the address the courier will leave a card to show that they have been and how to re-arrange a new delivery or collection.

MaByLand Ltd cannot be held responsible for items that have been left by the carrier. Stolen, lost or pilfered deliveries left in this manner will be entirely the responsibility of the customer. This request must be made at the time of ordering as the courier will not leave items without a signature unless indicated to do so in writing by MaByLand Ltd.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm

We want our customers to be happy with our products. If you are not satisfied with your new purchase, we will exchange or refund any unused item provided it is returned in a saleable condition, in its original, undamaged packaging, with your receipt and within 7 days from receipt of goods, (exceptions apply for hygiene and safety reasons on some items such as clothing). You will need to provide written notice to us by post or the 'Contact Us' section of our website, giving details of the goods ordered and (where appropriate) their delivery. 

You will be responsible for returning the goods to us at your own cost, please also ensure you have proof of postage to avoid any issues or lost in the post. For those who choose to use Royal Mail, we advise using either the recorded signed for or special delivery post. The goods must be returned to the following address:
MaByLand Limited
5 Leopold Road
Wimbledon
London
SW19 7BB

If we find that the product has not been returned to us in a re-saleable condition, we reserve the right to refuse a refund. We will refund your original delivery charge when a product is faulty or damaged, but not for other reasons such as simply unwanted.

All refunds are paid within 30 days for any sum that has been paid by you or debited from your credit card for the goods.